Navigating Growing Pains: Our Journey to Online Booking
Since moving Graphic by Nature Studios to a physical location three years ago, our business has experienced significant growth. While we’re incredibly grateful for the increasing number of inquiries, quotes, and consultations, this rapid growth has also brought its challenges. As the demand for our services increased, we found ourselves juggling more tasks than we could handle, making it difficult to stay on top of everything.
Over the past year, we tried several solutions to address the issue — from bringing on additional help to exploring different systems. Despite our efforts, it became clear that growth requires more than just hard work and extra hands. We faced numerous setbacks and challenges, and I want to sincerely apologize for any delays or missed opportunities along the way.
However, after much reflection and trial and error, we’ve finally come to a resolution. To keep up with our growth and continue offering the high level of service our clients deserve, we’ve implemented an online booking system for all consultations and services. This update will streamline the scheduling process, making it easier for our clients to book and for us to manage appointments more efficiently.
This journey has been a valuable lesson in adapting to change, learning from mistakes, and continuously improving our systems to enhance the customer experience. We’re excited for the future and grateful for the continued support of our clients as we work through these growing pains.
Thank you for being part of our journey, and we look forward to continuing to serve you better!
Ashley Franzen
Owner of Graphic by Nature Studios